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How Fast Global Goods collects, uses and protects your information. Cash On Delivery is our only payment method — we never ask for card details.
We collect information you provide when placing an order or joining our dispatch list, including your name, delivery address, phone number, email address, order contents, and relevant delivery instructions.
We may retain details about your products, quantities, order status, delivery information, return requests, and other information necessary to process and fulfill your order.
Cash On Delivery is the only payment option available. We do not require or store credit card numbers, debit card details, online banking credentials, or other sensitive online payment information for purchases.
Your information is used to process orders, prepare Cash On Delivery parcels, verify delivery details, coordinate shipments, send order and tracking updates, provide customer support, manage returns, and process approved refunds.
We may use your phone number or email address to send order confirmations, dispatch notifications, courier updates, delivery messages, return updates, and other communications directly related to your purchase.
If you voluntarily subscribe to our dispatch list or promotional communications, we may use your email address to send product announcements, shopping updates, offers, and other requested communications. You may unsubscribe from promotional messages at any time.
We share only the information reasonably required with trusted courier and logistics partners to transport your parcel, contact you regarding delivery, collect the Cash On Delivery amount, and complete the handover.
We may use your order and contact information to verify return requests, arrange product collection, inspect returned items, coordinate replacements, and process approved refunds.
Because all purchases are completed through Cash On Delivery, approved refunds are processed separately from the original payment collection. We may request appropriate information required to complete an eligible electronic refund.
We may collect limited technical information such as browser type, device type, pages visited, general website activity, and approximate access information to maintain website functionality, performance, and security.
Cookies and similar technologies may be used to support essential website functions, remember preferences, understand website activity, improve navigation, and provide a smoother shopping experience.
We use reasonable technical and organizational safeguards, including encrypted data transmission and restricted access controls, to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.
Access to customer information is limited to authorized personnel and service providers who need the information to process orders, coordinate delivery, provide support, manage returns, or perform other legitimate operational responsibilities.
Trusted third-party providers may assist with logistics, hosting, communications, analytics, customer support, and other operational services. Such providers receive only the information reasonably necessary to perform their assigned services.
We do not sell, rent, or trade customer personal information to advertisers or unrelated third parties. Information may be shared when reasonably necessary to provide our services, fulfill orders, prevent fraud, or meet applicable requirements.
We retain personal information for as long as reasonably necessary to fulfill orders, provide customer support, manage returns and refunds, maintain appropriate records, resolve disputes, prevent fraud, and comply with applicable requirements.
Customer information may be used to verify orders, identify suspicious activity, prevent fraudulent orders or delivery attempts, protect the website, and safeguard customers and our services.
We may disclose personal information when reasonably necessary to comply with applicable laws, legal processes, lawful requests from authorities, or to protect the rights, safety, property, and security of customers and our services.
Our shopping service is not intentionally designed to collect personal information directly from children. If we become aware that such information has been provided without appropriate authorization, we may take reasonable steps to remove it.
Where applicable, you may request access to, correction of, or deletion of personal information associated with your orders. Certain information may need to be retained for legitimate business, security, record-keeping, or legal purposes.
You may unsubscribe from promotional or dispatch-list communications at any time. Unsubscribing from marketing messages will not prevent essential communications relating to existing orders, deliveries, returns, refunds, or customer support.
We may update this Privacy Policy when our services, technologies, procedures, or applicable requirements change. The latest version will be made available through the website.
For questions about your personal information, privacy practices, access requests, correction requests, or applicable data removal requests, please use the customer support channels available through the website.